Frequently Asked Questions
How long do I have access to a course?⌄
Video and PDF courses include lifetime access. Live workshops include session recordings for at least 12 months after the event.
What materials and tools do I need to start?⌄
Basic crepe paper (60–90 gsm), floral wire (22–26 gauge), floral tape, PVA glue, sharp-tip scissors, and a curling tool such as a knitting needle or bamboo skewer. Each course lists exact requirements.
Do you offer refunds?⌄
If a course does not match its description, contact us within 14 days of purchase. We review each case individually. We do not guarantee specific outcomes or completion timelines.
Are your courses beginner-friendly?⌄
Yes. The Beginner Comfort Path focuses on building essential hand skills through progressive, small victories with emphasis on pacing and repetition.
I can’t attend a live workshop. Will there be a recording?⌄
Yes. All registrants receive a high-quality recording within 72 hours along with time-stamped technique chapters for easy navigation.
Do you ship kits internationally?⌄
We ship physical kits to the United States, Canada, and the European Union. All digital resources are available worldwide.
Do you provide certificates?⌄
Digital certificates of completion are available upon request for any multi-session program or full course track.
Are captions and transcripts available?⌄
Most video lessons include captions. Downloadable transcripts are provided for every lesson. Additional formats can be requested by email.
How do I reach support?⌄
Email us at [email protected] or use the contact form. We typically reply within two business days.